A Portage woman was increasingly frustrated as water she described as black coffee grinds continued to flow from her faucet and she turned to social media for help.
Andrea Stiverson says she tried everything she could to eliminate the problem, but it was only after she posted a video of the discolored water to her Facebook page she got results.
She remembered the first time she had a problem with the water.
Stiverson said, “I was getting ready to give my son a bath and I had started running the water, he and I went to go get something and it was like sludge."
The faucet inside of her place in The View apartments in Portage randomly spews the putrid liquid.
She said, "It kind of had a slime to it, just absolutely disgusting. I did not feel comfortable using the water for bathing, cooking, drinking, any of that."
The Portage mother said she reported the issue to the leasing office back in June, but action was not taken.
Stiverson said, “This is from when I started sending things, just different pictures, said here is our water situation coming out of different faucets. They said I'm not the only one with the problem."
The water woes creating an inconvenience and burden for her and Noah, her 1-year-old son.
She said, "I would just go to a relative or a friend's house to bath, I started buying water from Meijer."
Fed up and out of options Stiverson decided to post a video to Facebook.
She said, "I just felt like I wasn't' getting any answers and any help and Saturday was the worst it had gotten and I said, ‘This can't go on any longer for the sake of my son and I's health.’"
Her neighbors have also been dealing with discolored water.
Stiverson said, “There were a few neighbors in this particular building that did reach out to me and we had met and they have children as well, so they are very concerned as I am.”
Village Green apartments issued a statement in response to the water complaints:
Resident safety is of a top priority to us at Village Green. We are working with the resident to ensure that the necessary efforts are made to enable a safe and healthy living space and we are stay. In addition, we are working with the city to understand the source of this problem and ensure safe drinking water for our residents.
Stiverson said after months of complaints and finger pointing a plumber showed up that she was told will fix the problem.
She said, "I feel relieved in the sense that my voice is being heard, I'm really disappointed that it took a viral video for somebody to finally get to the bottom of things."
A maintenance crew showed up to flush the system after our inquiries and Stiverson said she hopes it will fix the problem.